Shipping & Returns

Refunds and returns:

 

We want you to love our service. Every time you use our site, we want to make sure you have an experience that will make you want to come back again and again. If you have a problem with your order or have simply changed your mind, you can contact me at miacandleshop@gmail.com.

1. Only Products purchased on the www.mia-candles.com website can be returned to Mia Candles. for a refund or an exchange. Products purchased from a department store, speciality retailer, or elsewhere must be returned to their original place of purchase.


2. If you make a mistake when ordering online, Mia-Candles. you will gladly exchange your Product for the Product you intended to purchase. The returned item must be unopened and in its original condition of sale. You are responsible for additional shipping and delivery charges.


3. In case you react to a product, you have the option to exchange or refund it.


4. All Products must be returned to:


Mia candles

9 Keats House Blackthorn
Ilkley, West Yorkshire LS29 8UR
UK.


You are responsible for the shipping costs incurred in returning the Products to Mia Candles.


5. If a Product is damaged while being shipped to you, Mia Candles. will provide you with a full refund or exchange subject to receipt of photographic evidence within 48 hours. Return postage will be refunded in the event of Products damaged, defective, or incorrectly shipped and a refund will be issued via the method used for payment.


6. In all cases, original proof of purchase must be provided and Products must be returned within 10 days of receipt by Mia Candles. to process any refund or exchange. Please send an email to miacandlesmarketing@gmail.com prior to your intention to return or exchange a product, so our staff can assist you with a hassle-free transaction.


7. Keep your postal receipt until you are sure Mia Candles has safely received your package. We may need to see this if we don't receive your package.


8. We will do our best to process returns within 10 business days of receipt and a refund will be issued via the method used for payment.


 

Force Majeure


Mia Candles. you are delayed or hindered or prevented from fulfilling any of your obligations under any order due to any event or circumstance beyond your reasonable control, Mia Candles will have no liability to you with respect to such breach and the time to perform the same. be extended until the event or circumstance has ceased.

Personal information:


1. The information provided by you to order the Products will be processed automatically by Mia Candles.

Other important terms


2.Mia Candles may transfer its rights and obligations under these Terms of Commerce to another organization.


3. These Terms of Trade are between you and Mia Candles only. No other person shall have the right to enforce any of the terms of these Terms of Trade.


4. If any term of these Terms of Trade is considered illegal, invalid or unenforceable by any court or competent authority, the remaining terms will remain in full force and effect.


5. If you breach these Terms of Trade and Mia Candles does not take any action, this does not mean that Mia Candles has waived its rights against you. You will still have to comply with these Terms of Trade.
Candles Mia must accept any waiver in writing.